How to Get a Telephone Connection

The first thing you need to do is get an application by paying Rs.10/- in cash. Submit the application along with the fee and the required documents. That's all. Wait till the prescribed time and call them and check the status.w

How Much It Costs?

The deposit varies depending on where you live and what type of telephone connection you are applying. Pay them as a Demand Draft favouring ‘RBI A/C CAO A.P.TELECOM’

Urban Rs.3,000/- Sub-Urban Rs.2,000/- Rural Areas Rs.1,000/- Own Your Telephone Scheme (OYT) Rs.15,000/- Tatkal (Temporary) Rs.30,000/-

Required Documents

Limited Companies:   Memorandum of Articles Board of Directors list Partnership Companies:   Partnership Deed A & B. Doctors:   Medical registration certificate Degree certificate Lawyers with a minimum of 5 years practise:   Bar council registration certificate Small Scale Industries/ Units:   Incorporation certificate   Regular people for regular connection:   No documentation is required

How long It Is Before I Dial From My Telephone?

You are supposed to get telephone connection in timeframes mentioned below (You know how long they take in practice anyway:-)).

General booking: 6 months OYT: 10 days / on demand Tatkal: 10 days / on demand.

Shifting Telephone

If you are shifting to another exchange or within the same exchange, you need to get "Application For Shifting of Telephone" application from the respective zones. You may want to submit this application before you move to the new address so that you can save some time.

Transferring the Telephone

If you transferring the telephone to one of the blood relations, you need to pay a transfer fee Rs.100/-. Otherwise, the transfer fee is Rs.3160/-. Fee should be paid by Demand Draft favouring ‘RBI A/C CAO A.P.TELECOM’.

If the owner of the telephone expires the telephone can be transferred to the kith and kin of the deceased by paying Rs.100/- along with the "Application For Transfer Of Telephone" which is available for free of cost at all the respective Zones.

Telephone Zones

Twin cities are divided into 4 zones:

North Zone, Minerva Complex, S.D.Road, Secunderabad. Phone: 781777 West Zone, M.J.Road, Mozamjahi Market, Hyderabad. Phone: 4658900 Central & South, Suryalok Complex, Hyderabad. Phone: 3234140

In each zone the Competent Authority is General Manager at Central Zone the Competent Authority is Principle General Manager.

How and Where to Complain?

For any complaint, you need to dial 2198 after the respective exchange code number. For example, if your telephone number is 7607433, you have to dial 760-2198 where 760 is the concerned exchange code number. The call is picked by a predefined computer program, which will help the customer to enter the information through telephone.

Frequently Asked Questions

When I get a new telephone connection, do they provide me a telephone set or is it my responsibility to get one?
Unlike in America, when a new telephone connection is given the department will give a telephone set and the department personnel will install it for you.

Do I need to take any special permission to use a telephone connection for a fax machine?
No permission is required to use a telephone connection for a fax machine.

What about adding few extensions in the house?
You can add as many extensions as you need in your house. No permission is required.

Where should I pay my telephone bill?
The easiest way is to pay it in the nearest post office. Otherwise, pay it in the nearest telephone exchange or in a telephone bill collection centre.

If I purchase a telephone set from foreign countries, is there any special wiring to be done?
First check whether you have purchased the unit from a country that uses 220 or 240 volts. If not, check whether that unit adapter (if at all they provide) is a universal adapter (it works with any voltage). If not, you need to buy a voltage converter.

Also make sure whether adapter pins are round ones similar to Indian standards. Otherwise, you need to get a connector that accepts Indian pin on one side and other pin on the other side.

In some countries, telephone jacks are provided. All you need to do is, just plug-in the wire into the jack which is not the case in India. Typically, wires are connected directly to the points instead of using jacks, so, you need to take care of this.

Are there any third parties other than DOT who provide telephone connections?
At this time, only one-third party "Tata Teleservices Ltd" is authorised to provide telephone connections. To talk to them, dial 121 or dial them directly 6101212. Please note that, in some areas, you can not use these telephone connections to dial into Internet, so please check with them whether Internet facility is available in your area. The procedure is same as DOT, however, these days you will get the telephone in about a week (So, you don't have to spend large amounts in deposits).